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Store Policies

In-Store Delivery | Online Purchases | In-Store Returns | Online Returns | Special Order

Delivery for in-store purchases

Woodland Lumber strives to provide convenient same or next-day delivery service at a fair and affordable price. Please contact us for pricing.
While we will make every reasonable effort to place your product as close as possible to where it is to be used, extra services (including but not limited to, the placement of product anywhere other than where it can be placed via flatbed truck or direct off load from the truck) will incur additional charges.
Clear communication by our customers regarding specific delivery concerns and situations at point of order is extremely helpful in ensuring a successful delivery experience.

Online purchases

In-store pickup only for all online orders. Please allow 15 to 30 days for your order to ship to our store. You will be notified when your order is ready. Please allow up to 15 days for a pick-up notification. After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped to the store, and tracking information within 24-48 hours of shipment. For any questions regarding your order, please forward all requests to

Returns for in-store purchases

Returns of regularly stocked items are accepted within 30 days of original purchase subject to the following terms and conditions:

  • All returned items must be accompanied by their original receipt, in their original packaging, unused and in good condition.  Lumber and panel items must not be cut, weathered, or otherwise show any signs of use to receive credit.  We cannot offer returns or refunds for special order items, items marked final sale or items sold more than 30 days previous.
  • Refunds will be issued by the original method of payment, or in-store credit.  In the event payment was made by cheque, refunds will be subject to a 21-day waiting period from time of original purchase, after which a company cheque will be issued to the customer to complete the refund process.
  • Returns of large quantities may take up to 5 business days to process due to verification procedures.
  • No refunds on tinted paint, hot water heaters, hot water tanks, stand-by generators, or appliances. 

In the event you require a pickup of returns from your jobsite, pick up fees plus a handling charge may apply.

Returns & refunds for regularly stocked online purchases

Note: No returns or refunds for online puchases that are special orders. (Non-stock merchandise)

Before starting the process to return an item please read the Requirements for Returns section below.

Requirements for Returns

  • Items must be returned within 30 days of receipt of purchase.
  • Items returned after 30 days from receipt of original purchase will not be refunded.
  • Item and receipt must be with customer at time of return in-store. 
  • Items must be in new condition.
  • Items must not have been used or show signs of use.
  • Items must be returned in-store with all original packaging and accessories.
  • Items must be unopened and still in their original wrap and/or packaging.
  • No refunds on tinted paint, hot water heaters, hot water tanks, stand-by generators, or appliances. 

If all of the requirements are met, the original purchase amount will be refunded based on the original purchase method or in-store credit. If all requirements have not been met, no refund will be given.
Note: Your return will be reviewed and processed as soon as we receive and have inspected the returned product.

In-store special order policy

We will gladly special order your item should we not have it as a regularly stocked product, subject to the following policies.

  • All special orders must be paid in full at the time of order.
  • NO RETURNS or REFUNDS will be accepted on special order or non-stock merchandise.
  • Special order items and deposits are NON-REFUNDABLE.
  • Special orders CANNOT BE CANCELLED once placed with our suppliers.
  • We are not responsible for production delays or other unforeseen circumstances that delay delivery of any special order.  We will provide an estimate of the lead time required for your item to come in to the best of our ability; however, we cannot guarantee a lead time in any case.

Customers will be asked to sign a form acknowledging our special order policies and that they have reviewed the order for accuracy.

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